Director of Community Programs – Flat Rock Community Services

Position Overview

The Director of Community Programs at Flat Rock Community Services (FRCS) plays a crucial role within the FRCS leadership team, headed by the Administrator (DOO) of Flat Rock Community Services.

Reports to: Administrator (DOO) – Flat Rock Community Services

Location: Based in Bellevue, OH, but oversees program sites (currently Bellevue and Flat Rock, OH) and program services in various counties (currently Seneca, Sandusky, Erie, Huron, Ottawa, Crawford, and Lorain Counties). While there’s some schedule flexibility, this is a critical position requiring on-site work at program sites or areas where program services are offered. Local workday travel between programs is required with occasional regional, workday travel for meetings, events, conferences and/or to assist with consumer needs throughout northern Ohio. Mileage reimbursement is provided for all company-related travel. Overnight travel is extremely rare and voluntary.

Schedule: Salaried with primarily Monday – Friday/office hours, but occasional emergency calls/messages may be after hours. While many emergencies/crises can be addressed by phone/video during off hours, occasionally, the Director of Community Programs may need to report in person to assigned homes to assist in these situations. A designee can cover this when the Director is on vacation, ill, etc.

Overview: Directs daily operations of FRCS’ community-based programs as well as several (currently 4) supportive living (group) homes, overseeing staff serving FRCS consumers with intellectual/developmental disabilities. Under the direction of the Administrator (DOO), ensures community programs and assigned group homes comply with Ohio DODD and Medicaid Certification standards and regulations as an agency provider of waiver services. Inspires and leads staff with positivity, involving them in the organization's mission, vision, values, and strategic goals.

Supervision and Oversight: Responsible for overseeing FRCS’s community programs, including adult day support (ADS), community integration, and non-medical transportation (NMT) programs; drop-in (periodic) homemaker and personal care services (HPC); and supportive living (group) homes providing HPC services (currently in Flat Rock and Norwalk, OH). Duties include overseeing program administration and staff training for assigned programs/homes. Directly supervises ADS Supervisors. Indirectly supervises ADS Habilitation Specialists, NMT Drivers, Lead DSPs, program staff, and Direct Support Professionals (DSPs). Guides and trains staff regarding compliance matters.


Oversight and Compliance

  • Oversees operations of community programs and assigned group homes (as Supportive Living Manager), ensuring quality care and services for consumers.
  • Oversees quality programs for consumers that enhance their lives. Maintains program compliance with rules/guidelines for DODD/Medicaid Certification Standards and state/federal laws and regulations. Coordinates FRCS’s part of audits and compliance reviews for programs and assigned homes.
  • Cooperates with County Board of Developmental Disabilities’ Investigative Agent on the investigation of Major Unusual Incidents (MUIs), including any allegations of abuse/neglect, related to assigned programs/homes.
  • Ensures consumers’ needs are met as outlined in their Individual Service Plans (ISPs).
  • Monitors and remedies Quality Assurance issues in assigned programs/homes. Attends planning meetings for assigned consumers and provides input as a member of their team.
  • Communicates with each consumer’s team, including guardians (if applicable) and/or County Board of Developmental Disabilities.
  • Advises Administrator (DOO) of issues that could adversely impact quality of care or compliance.
  • Coordinates with the Administrator (DOO) and the supportive living team regarding care and services provided in assigned group homes.


  • Employs innovation to provide the best care and services to consumers.
  • Creatively uses technology, volunteers, interns, and other methods to improve results.
  • Manages, implements, creates, and expands programs in a financially sustainable way to meet consumers’ needs. Evaluate programs for success. Short-term goals include launching at least one new ADS program site and growing ADS participation by 60+ individuals on Medicaid waivers.
  • Seeks opportunities for “services without walls” when appropriate.

Marketing: Markets FRCS’s programs and services to individuals through County Boards of Developmental Disabilities. Creates/sustains positive relationships with staff of County Boards and DODD, consumers, guardians, and other stakeholders. Ensures FRCS is viewed as a provider of creative solutions.

Admissions: Coordinates response to program admission inquiries, admission reviews of ISPs, tours, visits, and other logistics with consumers and County Service and Support Administrators (SSAs). Reviews potential admissions with the Administrator (DOO) for final approval.

Leadership of Staff

  • With Human Resources and the Administrator (DOO), creates a positive, engaging interview, onboarding, and new hire experience for staff. Works to increase onboarding success and new hire retention.
  • Creates schedules to meet consumers’ needs while balancing the self-care needs of staff. Ensures adequate, safe staffing for programs as well as assigned homes.
  • Clearly and effectively communicates with staff and others.
  • Effectively trains, coaches, engages, and motivates staff.
  • Conveys leadership’s gratitude for staff’s work.
  • Fosters a high level of staff engagement with mission, vision, values, and strategic direction.
  • Leads by example. Coaches supervisors to create a high-performance, engaged culture with
    reduced turnover and improving retention of rock star employees. Supports supervisors in effective, motivational, and engaging leadership of staff.
  • Encourages high performance by staff. Helps them understand consumers’ needs of consumers and how they can make a difference.

Financial Management: Working with the Administrator (DOO), manages the financial performance of assigned programs/homes. Learns and understands Medicaid funding streams. Manages FRCS programs/homes so that all billable services are appropriately captured. Eliminates waste and reduces costs appropriately without sacrificing quality. Works with the Administrator (DOO), to improve FRCS program financial performance.

Leadership: Working collaboratively as part of the FRCS Leadership Team:

  • Leads by example and supports Flat Rock’s overall strategic and organizational operations.
  • Suggests innovative, sustainable strategies that improve effectiveness, efficiency, quality, innovation, and sustainability.
  • Ensures assigned staff are coordinating with and complementing FRCS’s operations and following DODD/Medicaid requirements and regulations.

Other: Completes mandatory training as scheduled. Performs essential duties/responsibilities of the position with/without reasonable accommodation. Other duties as assigned.

Requirements: Must be able to meet the following qualifications and any others required in the Ohio Revised Code for Provider Certification of Agency Providers, including:

  • Has a valid birth certificate.
  • Is at least twenty-one years of age.
  • Has a valid Social Security card and a valid government-issued photo identification.
  • Has at least:
    • One year of verifiable/documented full-time (or equivalent part-time amount) paid work experience in the provision of specialized services to individuals with intellectual/developmental disabilities as defined; or
    • Four years of verifiable/documented experience providing care to a family member (i.e., parent, child, or sibling) with a developmental disability.
  • Has at least one year of verifiable/documented full-time (or equivalent part-time amount) paid work experience in:
    • Supervision of employees;
    • Development, oversight and/or supervision of community programs or services; and
    • Financial management of a department.
  • Holds either:
    • A bachelor’s degree from an accredited college or university; or
    • A high school diploma or certificate of high school equivalence plus at least:
      • Four years of full-time (or equivalent part-time amount) paid work experience as a supervisor of specialized services to individuals with intellectual/developmental disabilities; or
      • Four years of experience providing care to a family member (i.e., parent, child, or sibling) with a developmental disability.
  • Can read, write, and understand English at a level sufficient to comply with all requirements set forth in administrative rules governing the services provided by an agency provider.
  • If hired, shall complete all training as required by the Ohio Department of Developmental Disabilities’ (DODD).
  • Must be able to successfully pass a background investigation in accordance with rule 5123-2-02 of the Ohio Administrative Code and consent to be enrolled by the Ohio Department of Developmental Disabilities in the Ohio Attorney General’s retained applicant fingerprint database known as Rapback.
  • Must not have previously served as Administrator/CEO/Director of Operations for any agency provider within the last five years that had its provider certification revoked/not renewed.

Desired Candidate Attributes

  • A passion for serving individuals with intellectual/developmental disabilities and their families with enthusiasm, compassion, grace, mercy, dignity, and respect.
  • A desire to be a part of and contribute to a Christ-centered, faith-based culture.
  • Ability to initiate and build positive relationships with stakeholders and communicate clearly in a positive, engaging manner.
  • Well organized, diligent, and dependable with great follow-through. Proven ability to be a self-starter and to work independently. Has a reputation for integrity, honesty, and credibility.
  • Ability to work collaboratively with others. Willingness to work as a team and to regularly seek feedback from others to improve programs and performance.
  • Ability to think strategically and tactically, balancing needs of overall organization with those of FRCS
  • Leads by example.
  • An appropriate, professional image;
  • Proficiency with Microsoft Suite, including Outlook, Word, and Excel as well as internet browsers is required. Experience with Sandata/Solana and Paylocity software would be helpful.

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To apply for this position:
Submit a resume to
Tami Cummings, Director – Human Resources,
In the subject line, please type: “Director of Community Programs”