Administrator – Flat Rock Care Center
The Administrator of the Flat Rock Care Center (FRCC) is a critical member of the Senior Leadership Team, led by the President/Chief Executive Officer.
Reports to: President/CEO
- This position is based out of the Flat Rock Care Center located in Flat Rock, Ohio (Bellevue area; NE Seneca County).
- While the position will offer some schedule flexibility and the ability to work about 25-40% of the time remotely, it is a critical position requiring on-site work. Must have reliable internet service and the ability to use technology at home;
- Occasional travel for meetings, events, and conferences throughout northern Ohio.
- Mileage reimbursement is provided for company-related travel.
Schedule: Salaried, generally Monday – Friday, regular office hours; however, emergency calls may be received during evenings, nights, or weekends in case of an emergency issue with a resident. The Administrator is the Administrator of record with 24/7/365 responsibility as per state requirements. Should the Administrator be absent/unreachable such as for vacation travel, illness, family matters, etc., the Administrator would designate another member of the team for this responsibility per Medicaid and Ohio Department of Developmental Disabilities rules and requirements.
- Directs day-to-day aspects of FRCC’s operations and provides indirect supervision in the provision of services by other departments to FRCC;
- Designated as Administrator of FRCC as outlined in 5123-3-01 of the Ohio Revised Code: Provider Certification of Agency Providers.
- Ensures compliance for FRCC as an Intermediate Care Facility (ICF/IID) subject to Medicaid Certification Standards and Licensure Rules.
- Provides inspiring and positive leadership to staff, engaging them in the mission, vision, values, and strategic direction of the organization.
Supervision and Oversight:
- Oversees all direct care functions within FRCC, including Nursing, Direct Support, Program, and Administrative Support.
- Directly supervises the Director of Nursing, Lead Supervisor, Director of Therapeutic Services/QIDP, Director of Quality Assurance/QIDP, Director of Education/QIDP, Program Coordinator, Life Enrichment Coordinator, and Program Assistant.
- Indirectly supervises Registered Nurse (RN) and Licensed Practical Nurses (LPNs) assigned to FRCC, Supervisors, Direct Support Professionals (DSPs), and Life Enrichment Assistants.
- Oversees ancillary providers in their provision of services to FRCC, including physical therapy, occupational therapy, speech therapy, respiratory therapy, lab services, and dietician.
- Collaborates and coordinates with the Director of Nursing regarding physicians in their provision of services to FRCC, including the Medical Director, psychiatrist, neurologist, and others.
- For matters of FRCC compliance, provides direction and, in some cases, operational control of staff under another manager’s direct supervision. Must be able to get results for FRCC by working collaboratively with other managers and staff working in other parts of the organization. Specifically, provides input into the following areas as they relate to FRCC operations: staff training, spiritual care, Adult Day Support Program, maintenance, housekeeping, information technology, purchasing, and performance excellence.
Administration of Flat Rock Care Center:
- Oversight and Compliance:
- Oversees day-to-day operations, ensuring quality care and services are provided to all residents.
- Oversees the creation of quality programs to meet needs/enhance the lives of residents while maintaining compliance with the rules and guidelines for ICF/IID Medicaid Certification Standards, state Licensure Rules, and other state and federal laws and regulations.
- Leads the investigation of Major Unusual Incidents (MUIs) and/or allegations of abuse/neglect. Ensures documentation and reporting procedures are followed. In collaboration with the responsible QIDP, supervises investigations of Unusual Incidents and injuries to residents, known or unknown.
- Chairs the Interdisciplinary Team for decisions regarding program services.
- Answers questions or interpretations of Program philosophy and goals.
- Lead QIDP: This position provides leadership to the Program Team as a Qualified Intellectual Disabilities Professional (QIDP), functioning as the Lead QIDP. Leads the Interdisciplinary Team regarding program services. As Lead QIDP, the Administrator works with/oversees the QIDPs in
- Supporting residents, reviewing data/progress, and revising plans based on individual needs and performance;
- Consistency among external/internal programs and disciplines;
- Service design/delivery to provide residents with an appropriate active treatment program;
- Discrepancies/conflicts between programmatic, medical, dietary, and vocational aspects of the individual’s assessment and programs are resolved;
- Follow up on recommendations for services, equipment, or programs;
- Adequate environmental supports and assistive devices are present to promote independence;
- Required records are prepared and reports for the Individual Program Plan/IPP (Individual Service Plan/ISP) process are complete;
- Residents’ rights are maintained and service needs are provided as identified in the IPP/ISP;
- Staff is adequately trained in the active treatment process and other related skills.
- Planning/implementing a quality program of care for residents.
- Leading the quarterly/annual review process.
- Working with residents, including creation and implementation of the IPP/ISP, ensuring plans are created, approved, implemented, documented, and reviewed and that all plans are individualized in approach. Coordinating consultant services (other than therapies) for residents through the program department.
- Admissions: Oversees Program Coordinator’s response to admission inquiries, processing of applications, interview practices, facilitation of pre-admission visits, coordination of waiting list, and agency/family contacts. Meets with the Interdisciplinary Team to ensure a timely decision regarding the appropriateness of admissions.
- Seeks innovative strategies to provide the highest quality services to residents and to improve operations.
- Creatively uses technology, volunteers, interns, and other methods to improve outcomes, quality care, and efficiency.
- Maximizes sustainability in operations. Contains costs, improves revenue, minimizes waste, and reduces environmental impact.
- Leadership of Staff:
- Trains/coaches staff, parents/guardians, Board, and others to ensure compliance with ICF/IID requirements.
- Conveys to a staff leadership’s gratitude for their work.
- Demonstrates/fosters a high level of staff engagement with mission, vision, values, and strategic direction. Engages staff in this life-changing cause, growing and developing long-term, effective relationships with them.
- Leads supervisors in creating a high-performance, engaged employee culture, aimed at reducing voluntary turnover and improving retention of rock-star employees.
- Leads, trains, and coaches supervisors in effective ways to motivate, lead, and engage staff to increase performance. Sets an example of effective leadership and management for all supervisors.
- Boldly challenges staff to high performance by helping them understand the needs of residents and how they can make a difference.
- Strives to:
- Develop non-cash benefits, perks, incentives, and flexibility for staff that do not conflict with policies or current benefits;
- Market FRCC as an “Employer of Choice” for applicants;
- Recruit a pipeline of high-quality job applicants, who are ready to begin employment when a position is available;
- Engage with candidates in the process to creatively select, hire, orient, and train new staff.
- Increase onboarding success and retention, especially first-year retention;
- Create staffing patterns that provide sufficient coverage for operations and promote self-care and prevent staff burnout;
- Effectively communicate with staff and co-workers;
- Effectively train, coach, engage, and motivate staff.
Financial Management: Manages a $4.9M+ annual operating budget (as of 2023). Works to improve FRCC's financial performance. Maximizes revenue while containing/reducing costs without adversely affecting quality. As a member of the Senior Leadership Team, provides input into the annual organizational budget process. Serves as a signer for relative bank accounts.
- Working collaboratively as part of the Senior Leadership Team:
- Leads Flat Rock’s organizational operations;
- Reviews, develops, revises, and recommends policies/procedures to be approved by the President/CEO;
- Suggests innovative strategies for organization/FRCC;
- Suggest an improvement for effectiveness, efficiency, quality, innovation, and sustainability in organizational operations;
- Ensures staff under other leaders’ supervision are coordinating/complementing FRCC’s operations and are following ICF/IID requirements, regulations, and best practices;
- May be asked to provide leadership to other areas as part of the President/CEO’s succession plan;
- May be asked to provide leadership in other areas as part of the Emergency Preparedness Plan.
- Participates as a staff resource to the Flat Rock Ethics Committee.
- Serves as staff support/resource to the Joint Boards of Directors’ Services Strategic Priority Work Group and to the FRCC Board.
- Serves as a catalyst/inspiration to Board thinking, aiding Board members in thinking and understanding policy choices/implications.
- Regularly provides reports, updating the Board on FRCC operations.
- Attends quarterly Board meetings and participates in other Board committee/work group meetings.
- Actively participates in the Board’s strategic planning and annual action planning process.
Other: Attends all mandatory in-services and training programs as scheduled. Performs all essential duties and responsibilities of the position with or without reasonable accommodation. Other duties as assigned.
- Must be able to meet the following qualifications (as well as all other qualifications) as established in section 5123-3-01 of the Ohio Revised Code for Administration and Operation of Licensed Residential Facilities, including:
- Has a valid birth certificate;
- Is at least twenty-one years of age;
- Has a valid Social Security card and a valid government-issued photo identification;
- Ability to read, write, and understand English at a level sufficient to comply with all requirements set forth in administrative rules governing the services provided.
- Has at least:
- One year of full-time (or equivalent amount of part-time) paid work experience in the provision of specialized services;; or
- Four years of experience providing care to a family member (i.e., parent, child, or sibling) with a developmental disability;
- Has at least one year of full-time (or equivalent amount of part-time) paid work experience in:
- Supervision of employees;
- Development, oversight, and/or supervision of programs or services; and
- Financial management of an organization;
- Holds either:
- A bachelor’s degree from an accredited college or university; or
- A high school diploma or certificate of high school equivalence plus at least:
- Four years of full-time (or equivalent amount of part-time) paid work experience as a supervisor of specialized services to individuals with intellectual/developmental disabilities; or four years of experience providing care to a family member (i.e., parent, child, or sibling) with a developmental disability;
- If hired, shall complete the following:
- Training specified in the Administration and Operation of Licensed Residential Facilities rule;
- Annual required training as specified in the Administration and Operation of Licensed Residential Facilities rule;
- If newly appointed, within thirty days of hire, the Ohio Department of Developmental Disabilities (DODD) web-based orientation for Administrators as well as DODD’s training in empathy-based care described in Appendix A of the rule.
- Must be able to successfully pass a background investigation in accordance with rule 5123-2-02 of the Ohio Administrative Code and consent to be enrolled by the Ohio Department of Developmental Disabilities in the Ohio Attorney General’s retained applicant fingerprint database known as Rapback.
- Must not have previously served as Administrator/CEO/Director of Operations for any agency provider within the last five years that had its provider certification revoked/not renewed.
Desired Candidate Attributes:
- A passion for serving families and individuals, helping them to experience life transformation through the love of Christ and the work of Flat Rock Homes. A fierce desire to be a part of and contribute to a Christ-centered, faith-based culture;
- Commitment to serve FRCC residents and interact with families, guardians, donors, churches, volunteers and guests, co-workers, and others with compassion, grace, mercy, dignity, and respect;
- The ability to initiate and build new relationships with residents, staff, families, guardians, co-workers, volunteers, and external stakeholders;
- Well-organized, diligent, and dependable with great follow-through;
- Proven ability to be a self-starter and to work independently;
- Ability to work collaboratively with others;
- Maintain a professional image;
- Communicate with clarity and in a way that creates a positive and engaging environment;
- Possesses high emotional and organizational intelligence with the ability to work within a team tactfully and enthusiastically receive positive or negative constructive feedback regarding work products and performance. Regularly seeks feedback and others’ perspective to improve processes;
- Cultivates a reputation for integrity, honesty, and credibility – willing to “walk the walk” (set an example);
- Must be proficient at using email, Microsoft Word, Microsoft Excel, Microsoft 365 or a similar suite of products, and internet browsers.
- Experience in the following software package or web-based programs would be helpful: QuickMAR and CareTracker.
- As a member of the Senior Leadership Team:
- Heart to serve and a head for strategy and innovation;
- Ability to work collaboratively with others;
- Strong ability to add operational perspective from FRCC while thinking strategically about the needs of the entire Flat Rock organization;
- Effectively use methods, practices, and procedures of management, including human resources;
- Ability to communicate with clarity;
- Possess high emotional and organizational intelligence with the ability to tactfully work within a team and to enthusiastically receive positive/negative constructive feedback regarding work products and performance. Regularly seeks feedback and others’ perspective that will improve the process or product;
- Cultivates a reputation for integrity, honesty, and credibility – willing to “walk the walk” (set an example).
- Ability to balance the needs of the overall organization while meeting the needs and requirements of the Flat Rock Care Center.
To apply for this position,
Submit a resume to:
Tami Cummings, Director – Human Resources
In the subject line, please type: “Administrator – Flat Rock Care Center”
To learn more about working at Flat Rock Homes, please watch "Why We Love Working at Flat Rock Homes" now playing on YouTube.